Refund and Returns Policy

RETURNS

Complete out the returns form and be sure to include the order number, name, email, address, mailing address and phone number. You can only get an exchange or replacement for up to 14 days from the date of receipt.

 


HOW TO MAKE THE EXCHANGE OR REPLACEMENT?
We can only accept products purchased directly from the Surya Malaysia e-commerce website.
Contact our customer support for returns form at info.suryamalaysia@gmail.com within 14 days of receipt of items.

 


SHIPPING
Please note that you will need to pay for return shipping costs for exchanges or return of products during warranty period. We regret that we are unable to refund your original shipping charges unless the return was result of our error.

 


CANCELATION
As the team start processing your order right after they’ve mailed you the Order Confirmation, we regret that we are not able to accommodate any cancellations. If your address entered with your order is incorrect, please do email us immediately and we will do our best to assist. However, once your order has left the warehouse we will not be able to redirect the parcel.